Store Policy
**Store Policy - Jeunesse Dorée**
At Jeunesse Dorée, we are committed to offering our customers a unique and seamless shopping experience. To achieve this, we have established a clear policy covering shipping, returns, refunds, and the protection of your personal data.
**Shipping Policy**
We strive to process and ship your orders as quickly as possible. Below are the details of our shipping policy:
- **Processing Time**: Order processing may take between 2 to 9 business days after confirmation. This may vary depending on order volume, especially during peak periods (sales, holidays).
- **Delivery Time**: Once shipped, your order will be delivered within 3 to 6 business days within mainland France. For international deliveries, including overseas departments and territories (DOM-TOM) and the European Union, delivery times may vary and exceed standard estimates.
- **Postal Service Liability**: While we work with reliable carriers, we are not responsible for delays caused by postal services or external circumstances such as strikes or weather conditions.
- **Order Tracking**: A tracking number will be provided once your package is handed over to the carrier, allowing you to monitor your delivery in real time.
- **Delivery Issues or Delays**: In case of any issues, you can contact the carrier directly using your tracking number. If the issue persists, our customer service team is available to assist you.
**Returns Policy**
We want you to be fully satisfied with your purchases at Jeunesse Dorée. If a product does not meet your expectations, you may return it or request an exchange under the following conditions:
- **Reporting a Product Defect**: If an item is defective or does not match your order, you must report it to our customer service within 72 hours of receipt. After verification, an exchange or store credit will be offered.
- **Store Credit Refund**: In all other cases, we issue store credits valid throughout our store. You have 7 business days after receiving your order to request a credit and exchange your product.
- **Exchange for Incorrect Size**: If the size of your item is not suitable, you can request an exchange within 7 business days of receiving the product. Return shipping fees for exchanges are covered by Jeunesse Dorée if the request is made within this timeframe.
- **General Return Conditions**: Items must be returned in perfect condition, unworn, unwashed, and in their original packaging, along with the invoice or proof of purchase. Returns that do not meet these criteria will not be accepted.
- **Return Procedure**: To initiate a return or exchange, please contact our customer service at serviceclient@jeunessedoree.fr. We will provide you with instructions on how to return your product.
**Policy Changes**
Jeunesse Dorée reserves the right to modify this policy at any time without prior notice. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to check this page regularly to stay informed of any updates.
**Refund Policy**
Aside from store credits issued for returns and exchanges, we do not offer direct refunds unless there is a confirmed product defect or shipping error. Store credits issued are valid across our store and can be used for future purchases.
**Privacy Policy**
At Jeunesse Dorée, protecting your personal data is a priority. We are committed to respecting the confidentiality of your information in accordance with the General Data Protection Regulation (GDPR). The information collected during your purchases or when signing up for our newsletter will only be used to manage your orders and enhance your experience with us.
- **Data Usage**: Your data will never be sold to third parties and will only be used for legitimate purposes, such as processing your orders or sending marketing communications if you have opted in.
- **Right to Modify and Delete**: In accordance with current legislation, you have the right to access, rectify, and delete your personal data.
If you have any questions regarding our policy, please do not hesitate to contact our customer service. We are here to make your experience with Jeunesse Dorée as enjoyable as possible!